REFUNDS, RETURNS AND REPLACEMENTS

Damaged Products:

We accept returns within 14 days after delivery if a product arrives damaged. Upon confirmation of proof, should a product purchased from Delilog be found as damaged, we will promptly offer a full refund (inclusive of shipping costs) through the original payment method OR dispatch an immediate replacement. The return shipping costs are to be covered by the customer.

Change of Mind: We do not provide refunds or exchanges if you have simply changed your mind about a product purchased from Delilog.

Contact Us: If you believe you are eligible for a refund or replacement under our policy, please promptly email our Customer Service team at info@delilogkonjacjelly.com with your order number and photos detailing the item's condition. We handle these inquiries on a case-by-case basis, but rest assured, we will make every effort to work towards a satisfactory solution for you.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach us here.